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COVID 19 - info

KYNARA Boutique Resort has launched an enhanced health and safety program. We are passionate about delivering an exceptional experience throughout your stay. Providing a safe environment for our guests and associates is a priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local and international regulations.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of protocols and elevated practices, keeping with our standards of cleanliness. Allow us to introduce you to some of the measures we have implemented and what to expect at our Resort regarding changes to amenities, services, and facilities.

For further questions, bookings or travel information, our reservations team is at your full disposal and will be delighted to assist you via email, at info@kynaratinos.com.

 

 

ACTION PLAN

The Resort has developed an action plan and individual protocols for each section of the establishment to take measures, prevent and manage suspected Covid-19 cases, in order to limit the spread of the Covid-19 virus to staff and guests. The action plan is conformed to the rules and hygiene standards of the World Health Organization (WHO) and recommendations of Greece’s public health organization – EODY.

COMMUNICATION

The Resort has informed all stakeholders (employees, guests, contractors, suppliers, visitors and public) on the measures of its action plan.

GUEST ARRIVAL – DEPARTURE & TRANSPORTATION

  • Comfortable check-in procedures with safe distances & staff personal protective equipment PPE will be implemented.

  • Check-in policy: Check-in time: 15:00 Check-out time: 11:00

  • All guest luggage will be disinfected upon arrival and handled with personal protective equipment (PPE).

  • All keys and POS machines will be disinfected.

  • Holidaymakers will be able to checkout in advance (bills prepared without physical contact).

  • Frequent disinfection of reception desks is implemented.

  • All employees are required to keep distance of 1.5 to two metres between them and the guests.

  • When requested, front office staff is capable to inform guests on the resorts’s rules and the new measures taken.

HOUSES

  • Extensive cleaning practices are in place to provide the best possible protection against potential Covid-19 viruses.

  • The houses are deep cleaned and disinfected with aerial surface disinfection machine between every house change.

  • Meticulous cleaning and very good house ventilation take place between stays of guests.

  • Fabric surfaces (e.g. furniture upholstery) will be cleaned with a steam appliance.

  • Wooden and metallic surfaces and items-such as keys, door handles and security locks, are disinfected with 70% alcohol, where bleach not appropriate.

  • Each house undergoes A/C cleaning and thorough disinfection between every house change.

  • Daily change of sheets, pillowcases and towels will be avoided and carried out only upon the request of guests.

  •  The doors and windows of all rooms to be opened daily for natural ventilation.

  • Every shared multi-purpose item such as magazines, books, etc has been removed from all houses.

  • The most used devices and appliances like air conditioner controls will receive special attention and may have disposable covers.

  • Room amenities will include hand sanitisers

 

PUBLIC AREAS

  • Airy spaces, with fresh air circulating in all indoor spaces and common area A/C not in use across the resort.

  • Rigorous protocols are followed to thoroughly clean all surfaces with disinfectants.

  • Special attention is placed to sanitize public contact points such as reception counters, door handles, and other high frequency “touch points”.

  • Installation of antiseptic solutions in all public areas, so that guests and employees can disinfect their hands at all important contact points.

  • Social distancing rules apply in all public areas including reception, outdoor seating, etc.

POOLS

  • Administration of disinfectant in the area of the swimming pools

  • Disinfection of sunbeds, pool areas and equipment take place

  • Increased water quality controls take place.

  • The frequency of cleaning and disinfection of our pool areas will be increased and disinfectant products suitable for the current situation will be used for the water.

 

AIR CONDITIONING

  • According to the Health Ministry’s guidance on “Taking measures to ensure public health from viral and other infections during the use of air conditioning units”, special attention is shown on non-recirculation of air and allowing natural ventilation in rooms and other areas (by shutting down the system that deactivates air conditioners when doors are opened).

  • Each room undergoes A/C cleaning and thorough disinfection between every room change.

  • Maintenance of air conditioning units and change of filters and disinfection of air conditioning units and filters at regular intervals. Where possible, natural ventilation and artificial space cooling will be preferred.

STAFF

  • Extensive training programmes and daily updates on the latest guidelines provided by health authorities. Intensive staff training on PPE use, frequent deep sanitisation and change of equipment, such as worn masks.

  • Staff will be able to identify symptoms and report them.

  • Personnel planning: Staff will work together in fixed teams.

  • Measures compliance by all staff.

 

ADDITIONAL MEASURES

Testing of common area water samples on a regular basis by a professional partner to ensure strictest hygiene standards are maintained.

 

HANDLING A SUSPECTED CASE OF COVID-19

If a guest meets the criteria of the COVID-19 case definition, (see NPHO’s website for case definition) the procedure below must be followed:

  • The hotel’s health official must contact NPHO IMMEDIATELY (24/7) to declare the suspected case and receive guidance on how to handle the case.

  • The patient is advised to remain in his room and keep the door shut.

  • If the patient shows symptoms of respiratory infection (cough, sneezing, runny nose), he must be provided immediately with a mask and tissues.

  • If the patient was accompanied by another individual who still wishes to remain with him to take care of him (e.g. spouse), then this person must also be given a standard surgical mask and must practice hand hygiene at all times when coming in contact with the patient’s secretions (e.g. saliva) and, most importantly, before touching their face or before eating or drinking.

  • Personnel must be advised to avoid entering the patient’s room, unless there is a serious reason. If need arises, we suggest that only one member of the hotel staff be responsible for the suspected case. This way, the number of employees exposed to infection may be reduced to minimum.

  • Any used protective equipment (standard surgical mask, gloves) must be disposed of in a bin and must in no case be used again.

  • After disposing of the protective equipment, you should wash your hands thoroughly with water and soap. Please note that using gloves does not replace hand washing, which is the most important measure of protection.

  • Care should be taken by hotel management for accessible and adequate amount of supplies to be used for infection prevention:

  • soap and water or hand disinfectant

  • tissues

  • standard surgical masks

  • disposable gloves

  • thermometers

  • garbage bags

  • surface cleanser

Finally, to safeguard public health, the resort management must keep a record of all members of staff and all persons who stayed at the hotel – name, nationality, check-in and check-out date, contact information (address, telephone number, e-mail), to allow communication with all individuals who came in close contact with a later confirmed case of COVID-19

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